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Customer Service


We do our best to make our site entertaining, informational, and most importantly, easy to use. If you have any questions about any aspect of our site or our company, chances are you'll find the answers here. If you can't find the answer you're looking for in one of the headings or linked articles below, we'd be happy to assist you personally during regular business hours (8:30 AM - 5:00 PM EST) by phone at 800-827-2936 (01-207-244-7603 overseas) or via email at order@a-cappella.com. Customer service emails are usually responded to within 24 hours.


  • Contact Us at A-Cappella.com
    A-Cappella.com PO Box 159 Southwest Harbor, ME 04679 Doug Gray, President - Jay Emlen, Office Manager - General Customer Service Questions: read more...
  • Our Policy on Content
    You may direct your questions or comments to: Douglas Gray, Pres. A-Cappella.com, Inc. PO Box 159 Southwest Harbor, ME 04679 phone: 1-800-827-2936 email: read more...
  • Shopping Our Site
    Here are some frequently asked questions that we hope will provide some valuable information about how to shop on our site. If you ever have any other questions, feel free to give us a call during regular business hours at 800-827-2936 (in the US) or 01-207-244-7603 (overseas). We'll be happy to help! read more...
  • Order By Mail with a Check or Money Order
    Yes! It IS possible to order from our catalog by mail using a check or money order! A-Cappella.com PO Box 159 Southwest Harbor, ME 04679 Once we get your payment, we will send your order read more...
  • Manage Your Account
    Wondering whether you have to have an account with us to shop here? Want to know why it's a good idea to have an account, or what you can and cannot do with one at A-Cappella.com? Here's the place for you to get some answers to all your account-related questions. If you can't find the information you're looking for here, feel free to give us a call toll-free in North America at 800-827-2936 or from overseas at 01-207-244-7603. We'll be happy to help! read more...
  • Order Status and Tracking
    Most orders are shipped within 24 hours (Monday thru Friday) of the time they are received. Use the link below to view the status of your order. Once you click the link, enter your order ID number read more...
  • Digital Download Help
    A-Cappella.com has discontinued the sale of MP3 download audio files, due to current economic conditions. We still offer a selection of downloadable sheet music in the form of PDF files. You may read more...
  • Shipping Information-Charges, Delivery Times, FAQs
    Domestic (USA) Shipping Options - Shipping from MAINE, USA US Postal Service - Domestic Shipments Estimated read more...
  • DVD Region and Format Info
    Digital Video Disc (DVD) is a high density disc similar in appearance to an audio CD yet capable of high fidelity video playback. DVDs have both a built in decryption system and are coded for read more...
  • Report Email Abuse
    This page is intended to address those who feel that they have received unsolicited email from A-Cappella.com. read more...
  • Returns Policy
    If you have any questions on returns, give us a call at 800-827-2936 (inside North America) or 207-244-7603 (from overseas), or send an email to and we'll be happy to help! read more...
  • Privacy and Security
    View our privacy policy that describes what information our site collects, and what it doesn't, and how we use the information you provide us with to serve you better. read more...
 
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