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Customer Service


We do our best to make our site entertaining, informational, and most importantly, easy to use. If you have any questions about any aspect of our site or our company, chances are you'll find the answers here. If you can't find the answer you're looking for in one of the headings or linked articles below, we'd be happy to assist you personally during regular business hours (8:30 AM - 5:00 PM EST) by phone at 800-827-2936 (01-207-244-7603 overseas) or via email at order@a-cappella.com. Customer service emails are usually responded to within 24 hours.


  • Contact Us at A-Cappella.com
    A-Cappella.com PO Box 220 Bass Harbor, ME 04653 Doug Gray, President - Jay Emlen, Office Manager - General Customer Service Questions: read more...
  • Our Policy on Content
    You may direct your questions or comments to: Douglas Gray, Pres. A-Cappella.com, Inc. PO Box 220 Bass Harbor, ME 04653 phone: 1-800-827-2936 email: read more...
  • Shopping Our Site
    Here are some frequently asked questions that we hope will provide some valuable information about how to shop on our site. If you ever have any other questions, feel free to give us a call during regular business hours at 800-827-2936 (in the US) or 01-207-244-7603 (overseas). We'll be happy to help! read more...
  • Order By Mail with a Check or Money Order
    Yes - it IS possible to order from a-cappella.com by mail, using a check or money order drawn on a US bank. Please call the 800-827-2936 for current pricing and delivery information, and to place read more...
  • Manage Your Account
    Wondering whether you have to have an account with us to shop here? Want to know why it's a good idea to have an account, or what you can and cannot do with one at A-Cappella.com? Here's the place for you to get some answers to all your account-related questions. If you can't find the information you're looking for here, feel free to give us a call toll-free in North America at 800-827-2936 or from overseas at 01-207-244-7603. We'll be happy to help! read more...
  • Order Status and Tracking
    Most orders are shipped within 48 hours of the time they are received. Orders received before 11:59PM will be scheduled for shipment on the next Business Day (Monday-Friday). You may use the link read more...
  • Digital Download Help
    A-Cappella.com offers a very small selection of downloadable sheet music in the form of PDF files. These arrangements can be found by clicking here: Any sheet music item that is available for read more...
  • Shipping Information-Charges, Delivery Times, FAQs
    Domestic (USA) Shipping Options - Shipping from MAINE, USA US Postal Service - Domestic Shipments Estimated read more...
  • DVD Region and Format Info
    Digital Video Disc (DVD) is a high density disc similar in appearance to an audio CD yet capable of high fidelity video playback. DVDs have both a built in decryption system and are coded for read more...
  • Report Email Abuse
    This page is intended to address those who feel that they have received unsolicited email from A-Cappella.com. read more...
  • Returns Policy
    If you have any questions on returns, give us a call at 800-827-2936 (inside North America) or 207-244-7603 (from overseas), or send an email to and we'll be happy to read more...
  • Privacy and Security
    View our privacy policy that describes what information our site collects, and what it doesn't, and how we use the information. read more...
 
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