Manage Your Account
Q: How do I create an account?
A: There are a couple of different ways that you can create an account with A-Cappella.com:
- Click on the "My Account" link at the top of any page on our site and click the "Create New Account" link there.
- During the checkout process (after you've added things to your cart and are ready to complete your order), click the "Create New Account" link when asked to log in.
Q: Why should I create an account?
A: SAVE TIME and MONEY today by becoming a registered A-Cappella.com account holder!
Having an account with us at A-Cappella.com is like walking into your local restaurant and saying "I'll have the usual." We remember you. We know where you'd like things shipped (by storing your billing and shipping addresses). Just log in before you place an order and this information will automatically appear in the checkout process.
We remember what you ordered last month (by saving your Order History). We know what you want to buy, but haven't yet (by checking your Wish List).
You can also get SPECIAL DEALS that non-members don't have access to (through our MAC Yak emails). Members receive email priority notification on internet specials, new products and A-Cappella.com exclusives.
Q: Do I HAVE to have an account established with you to order?
A: Not at all. We do offer the option to shop and checkout as a "Guest." By choosing that option during the checkout process, you will not have to log in, but you will have to enter your bill-to/ship-to addresses manually, as well as your credit card information. By not having an account, however, you won't have the option to store any of this information, track the status of your orders or use our Wish List function.
Q: How do I sign in to my account?
A:Click the "Sign In" link at the top of any page on our site. Or click the "My Account" link, and you will be prompted to enter your registered email address and password.
Q: How do I change my name, address, phone or email information on your site?
A:First, sign in to your account with your registered email and password by clicking the "Sign In" link at the top of any page on our site. Once you're logged in, click the "Change my name, email address or password" link on the "My Account" page. Fill in the appropriate fields for the information you'd like to change, and click "Submit."
Q: How do I get my account password if I've forgotten what it is?
A: Click the "My Account" link at the top of any page on our site. Look for the "Request Account Password" link on that page, and click there. A pop-up window will appear asking for your registered email address. Enter that information and click "Submit." Your password will then be emailed to that address.
Q: How do I change my account password?
A: First, sign in to your account with your OLD password by clicking the "Sign In" link at the top of any page on our site. Once you're logged in, click the "Change my name, email address or password" link on the "My Account" page. Fill in the appropriate fields for the information you'd like to change, and click "Submit."
Q: Does your site store my credit card information?
A: No. For security reasons, our site will not store your sensitive credit card information. You are required to re-enter your card number and expiration date each time you order.
However, if you are an established account holder, our site will store your billing and shipping addresses so you won't have to manually re-enter these each time you order.
Q: How do I check my order status?
A: First, sign in to your account by clicking the "Sign In" link at the top of any page on our site. Once you're logged in, click the "View the status of your recent orders" link on the "My Account" page. To see the order details, click the "View" link next to each order on the page.
Q: How can I view my past orders?
A: First - you must be a registered user on our site to view your order history. (To see other reasons to be a registered member, see "Why should I create an account?" above. )
If you are already a registered user, you can view your past orders by clicking the "Sign In" link at the top of any page on our site and entering your account's email address and password. Once logged in, click the "Order History" link on the "Manage Your Account" page.
Q: What does "Waiting to Process" mean when I check my order status?
A: "Waiting to Process" means that your order has been received and is being processed in our offices (your credit card is being charged, the order is being packed, and has not yet shipped). Once your order leaves our offices, the status will change to "Shipped" after 6 PM EST on the day that it ships, when our site synchronizes its database with our mail order program.
Q: How do I create a "Wish List"?
A:There are a couple of ways to establish a Wish List on our site. First, you have to be a registered user. To see the other benefits of having an account with us, see "Why should I create an account?" above. The reason you have to have an account in order to have a wish list is that our site needs to be able to recognize you to tie your wish list to your name, email address and password (so you're not seeing Joe in New Jersey's list or vice versa).
To add items to a wish list: Click the "Add to Wish List" button on any product's page.
To view your wish list: Click the Wish List link at the top of any page. Remember, you must be logged in as a registered user to see your wish list.
To send your wish list to someone else: Click the "Send list to a friend" link while viewing your wish list. You'll be prompted to enter your friend's name and email address as well as your name and email. You also have the opportunity to add a short message (i.e. "My birthday's coming up, hint, hint..."). It's a great way to make sure that you get what you want for Christmas!
Q: How do I view or update my wish list?
A: First, sign in to your account using the "My Account" link at the top of any page on our site. Then click the "View My Wish List" link on that page. Email your Wish List to friends and family to make their lives even easier.
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