Shipping Information-Charges, Delivery Times, FAQs
Orders placed prior to 12:00AM (midnight) Eastern Time (US) will be processed on the next business day (Monday-Friday). If possible, the orders will be shipped on the same day that they are processed.
Orders cannot be shipped on Saturday or Sunday, or on major US holidays when the US Postal Service is closed.
 Domestic
(USA) Shipping Options - Shipping from MAINE, USA
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 US
Postal Service - Domestic Shipments |
Estimated
Transit Time
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Cost |
First Class Mail - Not trackable or insured.
SPEND $50 or more and get
FREE PRIORITY MAIL SHIPPING ANYWHERE IN THE USA!!
US Postal Service mail is our STANDARD SHIPPING METHOD. Packages can be delivered to either a PO box or a street address via US Postal Service mail (USPS).
Orders placed prior to 12:00AM (midnight) Eastern Time (US) will be processed on the next business day (Monday-Friday). If possible, the orders will be shipped on the same day that they are processed.
Orders cannot be shipped on Saturday or Sunday, or on major US holidays when the US Postal Service is closed.
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2-10 days |
First Class Mail
If order totals:
$0.01-$4.99 --> $3.70
$5.00-$9.99 --> $4.75
$10.00-$19.99 --> $5.80
$20.00-$29.99 --> $6.85
$30.00-$39.99 --> $7.90
$40.00-$49.99 --> $8.95
$50.00 and up --> FREE
- Orders delivered to a USA address and totaling over $49.99 will be sent via Priority Mail with Delivery Confirmation, unless otherwise specified in the order.
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Priority Mail - Includes complimentary tracking and delivery confirmation service. Packages can be delivered to either a PO box or a street addresses via Priority Mail. FREE on orders over $50!
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2-5 days |
Priority Mail rates for orders totaling under $50: $9.95
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International
Shipping Options - Shipping from MAINE, USA
Via U.S. Postal Service
Mail
|
FIRST-CLASS INTERNATIONAL AIR
MAIL |
First-Class Mail
International - A little bit slower than Priority International
Mail, but more economical for smaller packages. Transit times vary greatly
by country, but generally take 7-21 days. Shipping charges will be
calculated online as you order.
*TIP: Click the "Estimate shipping charges"
link in your shopping cart to see a shipping estimate before you check
out.
**PLEASE NOTE: Customers are responsible for paying any taxes or import duties that are owed. We do NOT pay duties for you, nor do we add them to your shipping costs.
HINTS:
- First-Class Mail International may be less expensive than Priority International, especially for 1 or 2 CDs or just a few pieces of sheet music. Try both methods when checking out to compare.
- International orders over $300 - customer may be contacted with a modified shipping quote, due to the different combinations of products and weights involved in the items we sell. We will seek the most economical method that ensures the items will arrive in good condition and in a timely manner.
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PRIORITY MAIL INTERNATIONAL |
PRIORITY MAIL INTERNATIONAL
is available to almost every country in the world.
Transit time is generally 6-10 days, but may take longer, depending
on the destination country. We do not offer insurance on Priority Mail International shipments. If insurance is required, please select Express Mail International (see rates below).
Our site only uses two different shipping regions to calculate priority mail international
shipping costs:
- Canada and Mexico
- Most other countries
There are two Priority Mail International packaging options:
FLAT RATE ENVELOPES: ALL THAT WILL FIT; 4 LB MAXIMUM WEIGHT
Canada & Mexico: Shipping costs US$16.00
All other countries: Shipping costs US$19.00
FLAT RATE BOXES: ALL THAT WILL FIT; 20 LB MAXIMUM WEIGHT - No insurance
or tracking available
Canada and Mexico: Shipping costs US$35.00
All other countries: Shipping costs US$50.00.
These flat rate boxes will hold up to
40 CDs or up to 20 pounds (11.3 kilos) of any combination of materials.
We have designed our online shipping tables to reflect the use of these
products. Actual shipping costs will be calculated as you order online.
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EXPRESS MAIL INTERNATIONAL |
EXPRESS MAIL INTERNATIONAL - INSURED AND TRACKABLE ON-LINE - HIGHLY RECOMMENDED!
Another option for shipping internationally, Express Mail International DOES include insurance (up to $100 value) and tracking capabilities. Rates are based on weight and destination, and are calculated as you order online.
EXPRESS MAIL RATES - Includes insurance for up to $100 value.:
Canada & Mexico - Starting at $40.00
All other countries - Starting at $42.00
Sample Express Mail weights and rates
- North and South America- Country list
Up to 1 lb. - $40.00
1-2 lb. - $45.00
2-3 lb. - $50.00
3-4 lb. - $55.00
4-5 lb. - $60.00
Over 5 lb. - Contact us for an estimate
- European & African countries - Country list
Up to 1 lb. - $42.00
Up to 2 lb. - $47.00
Up to 3 lb. - $52.00
Up to 4 lb. - $57.00
Up to 5 lb. - $62.00
Over 5 lb. - Contact us for an estimate
- Pacific Rim countries - Country list
Up to 1 lb. - $42.00
Up to 2 lb. - $47.00
Up to 3 lb. - $52.00
Up to 4 lb. - $57.00
Up to 5 lb. - $62.00
Over 5 lb. - Contact us for an estimate
To see an estimate of your shipping charges before you check out, click the "Estimate Shipping Charges" link in your shopping cart. Please note: If you do not see any shipping methods displayed in the estimator window, it means that we do not ship to your country at this time.*
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SHIPPING FAQs
Q: Can I return a CD if I just don't like it?
Q: When will my order ship?
Q: Do I have to pay shipping on a return?
Q: Do I have to pay shipping on exchanges?
Q: Do you send partial shipments? If so, who is responsible for shipping charges?
Q: Do I have to pay shipping and handling on items like tickets and gift certificates?
Q: There were some items missing from my last shipment - what do I do?
Q: Can I return a CD if I just don't like it?
A: Unfortunately, no. We don't deal in used CDs, so we can't re-sell a CD once it's been played. PLEASE take advantage of the sound clips on a CD's product page to get a sense of whether you'll like the album or not BEFORE you buy it.
Q: Do I have to pay shipping on a return?
A: If the error was on our part, no. We will pay shipping costs for the return of any incorrectly shipped, damaged or defective item(s), and will cover the cost of getting the replacement item(s) to you.
If you return something because you ordered the wrong item, you find out that you already have it, or someone gave it to you as a gift and you really don't want it, then shipping charges are your responsibility. Remember: We cannot accept returns on opened and played CDs.
Q: Do I have to pay shipping charges on exchanges?
A: If you want to exchange an item for something else in our catalog, then you are responsible for shipping charges both ways. The cost for sending the new item(s) out to you will be the actual postage cost plus a 15% re-stocking fee. Please send an email to order@a-cappella.com to receive your exchange form via email, or use the form printed on the back of your package's invoice. Please include this form with any returns or exchanges.
Q: Do you send partial shipments? If so, who is responsible for shipping charges?
A: If we think that the backordered item(s) will be in stock soon, then we usually will hold on to the rest of the order, to save shipping charges for both the customer and ourselves. If you choose to have the in-stock items sent ahead of the backordered items, shipping charges will apply to both shipments. You will be given this option in the email confirmation you receive from us when your order is processed.
Q: Do I have to pay shipping and handling on gift certificates?
A:No. These are considered "SERVICE" items and do not have any shipping and handling charges associated with them. However, our site does require something be entered as a shipping method during checkout, so please choose "Service" for these items ONLY. If you happen to choose this method for ineligible items, your order total will be adjusted upon processing.
Q: There were some items missing from my last shipment - what do I do?
A: If there is ever a problem with any order you receive from us, send an email to order@a-cappella.com or call us toll-free at 800-827-2936. Please include your name, order number and quick summary of the problem in the message so we can check things out and resolve the issue as quickly as possible.
We strive to ensure the highest quality of service for our customers. If you have any questions about your order our customer service representatives are ready to help. Contact us at order@a-cappella.com or call 800-827-2936 (in North America) or 207-244-7603 (outside North America).
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